Privacy Policy

This Privacy Policy explains how Wild Robin Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently. This policy is written for players in Australia and should be read together with the website’s Terms and Conditions and any other notices provided when information is collected.

Wild Robin Casino holds licences from the Gaming Board of Anjouan, PAGCOR (Philippine Amusement and Gaming Corporation), and under Costa Rica Law No. 9050, alongside SHA-256 and SSL/TLS encryption and RNG-certified game outcomes.

Information we may collect

The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that apply to your account. We only seek information that is reasonably connected with operating the website, providing gambling services, meeting legal and security requirements, and supporting players.

Account and contact information

When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and responsible gaming settings. We may also keep records of communications with you, including questions, complaints, requests and other messages sent to customer support.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. Depending on the circumstances, this may include identity documents, proof of address, information about the source of funds or other information needed for security and compliance checks. Verification information is handled for legitimate operational, safety and legal purposes.

Payments and transactions

We may record deposits, withdrawals, wagers, wins, losses, refunds, payment method details, transaction references and related account activity. Payment providers may process payment information under their own privacy policies. We do not suggest that players send full payment card details through an ordinary support message unless a secure process specifically requests them.

Device, technical and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, time zone, approximate location, pages viewed, session information, referral information and interactions with website features. We may also use cookies and similar technologies to remember preferences, maintain sessions, improve performance and help protect the website.

How we use information

Personal information may be used for the following purposes. The exact use depends on the information involved and the way you interact with Wild Robin Casino.

Creating, operating and maintaining your player account.
Providing casino features, processing gameplay activity and displaying account information.
Processing deposits, withdrawals, refunds and other account transactions.
Checking identity, age, eligibility and account ownership.
Detecting and preventing fraud, money laundering, collusion, abuse, multiple accounts, account takeover and other unlawful or harmful activity.
Protecting the security, reliability and integrity of the website, systems and players.
Providing customer support, investigating questions and resolving complaints.
Sending service messages about your account, transactions, security, changes to the website or this policy.
Sending marketing communications where permitted and where you have provided the required choice or consent. You can withdraw marketing consent at any time.
Understanding website use, testing features, improving content and making the player experience more useful.
Meeting applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
Establishing, exercising or defending legal rights and responding to lawful requests.

We may use automated tools to help identify unusual activity, security risks or information that needs further review. These tools support operational checks and do not remove the possibility of human review where appropriate. If a decision has a significant effect on your account, you may contact support to ask about the matter, subject to security, legal and operational limits.

Sharing information

Information may be shared with service providers that help operate the website or provide services such as payment processing, identity verification, fraud prevention, technology hosting, customer support, analytics, security and communications. These providers are expected to use information only for authorised purposes and to apply appropriate safeguards.

Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to lawful requests, protect players or the public, investigate suspected wrongdoing, enforce website rules, resolve disputes, or protect the rights and property of Wild Robin Casino. If a business transfer, restructuring or similar event occurs, information may be transferred as part of that process, subject to appropriate protections.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you use a website. Wild Robin Casino may use essential cookies to enable account access, maintain security and support core functions. Other cookies may help remember preferences, understand website traffic, measure performance or improve content and services.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect account access, website features or the way some pages operate. Your browser may also provide options to remove existing cookies and notify you before new ones are placed.

Security

We use reasonable technical, organisational and administrative measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure connections and staff or supplier processes. No website, device or internet transmission can be guaranteed to be completely secure, so players should protect their passwords, use secure devices and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be retained for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.

International handling

Wild Robin Casino and its service providers may use systems or suppliers located in Australia or other countries. Where information is handled outside Australia, reasonable steps are taken to support appropriate security and privacy protections. International handling may be necessary for technology, payment, verification, security, support or other operational services.

Your privacy rights and enquiries

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights can be subject to identity checks, exceptions, legal obligations and other reasonable limitations.

Access: request information about the personal information held about you and, where appropriate, a copy of that information.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately when it must be retained for legal, security, dispute or record-keeping purposes.
Withdrawal of marketing consent: withdraw consent to receive marketing communications or change your marketing preferences. This does not affect the lawfulness of marketing sent before the withdrawal.
Information about handling: ask questions about how your information is collected, used, stored or shared.

To exercise these rights or make a privacy request, contact support@wild-robin-casino.click. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to verify your identity before providing access, making changes or acting on a deletion request. This helps prevent personal information from being disclosed to the wrong person.

We aim to respond to privacy requests within a reasonable timeframe. The time required may depend on the complexity of the request, the amount of information involved, security checks and any legal or operational restrictions. If a request cannot be completed in full, we will generally explain the reason, subject to any restriction on providing that explanation.

Marketing choices

You can unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting support@wild-robin-casino.click. Service and security messages may still be sent when they are necessary to manage your account, process transactions, protect the website or provide important information.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The latest version will be made available on the website. Where a change is significant, additional notice may be provided through the website or another suitable communication channel. By continuing to use the website after an update takes effect, you acknowledge the updated policy, subject to any rights you may have under applicable requirements.